e-Symposium von itSMF Großbritannien

Dienstag, 18. März 2008

Official itSMF e-symposium Invitation
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Moving your ITIL implementation forward - what are your next steps?
How to incorporate new ITIL V3 concepts, frameworks like COBIT and technologies like a CMDB into your strategy.

This e-Symposium reviews if and how companies are beginning to incorporate ITIL V3 and the service life cycle into their service management strategies. With more and more organisations moving their ITIL deployment beyond Service Support, the demand for more formal IT Governance and Risk Management processes brought a new focus on COBIT and other frameworks.

While at the same time organisation realised it is now time to start deploying rapidly maturing technologies such as CMDB's and process dependency mapping tools.   This eSymposium will enable you to assess the current state of the market and map these to your organisations' strategy and maturity.




Programme Highlights

13:30 - 13:35 GMTOpening Remarks from Moderator
Mike Simons
[Editor, ComputerWorld UK]


13:35 - 14:15 GMTITIL V3 - Ten months later
Sharon Taylor
[Chief Architect ITIL V3 &
Chair, itSMF International]


14:15 - 14:55 GMTITIL V3 Essentials and the role of a CMDB
Malcolm Fry
[Executive Consultant,
Author and Industry Expert]


14:55 - 15:35 GMT A Practical Approach to Change & Configuration Management
Harvey Davison
[Configuration Manager, Lloyds TSB]
15:35 - 16:15 GMTIT Governance for the real world, mapping Cobit & ITIL
Robert Stroud
[ITSM &
IT Governance
Evangelist, CA]


Georges Ataya

[Professor and Academic Director
at Solvay Business School and
Managing Partner at ICT Control SA]


16:15 - 16:45 GMTSustaining Operational Change with ITIL and CMDB
Round Table
16:45 - 16:50 GMTClosing Remarks
Mike Simons
[Editor, ComputerWorld UK]  



 
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