Dr. Suzanne Van Hove - itSMF-USA Board of Directors

Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. Dr. Van Hove has worked in public and private education, higher education, and as a curriculum designer/technical writer for the Information Technology field. Suzanne is an accredited v2/v3 IT Service Management tutor and has provided standard and customer-specific education, process maturity assessments (based on v2/v3 ITIL®, ISO/IEC 20000, CobiT), and process design and implementation workshops.

Currently, Dr. Van Hove is a member of itSMF-USA Board of Directors (Knowledge Management portfolio) and is active in the Academic Special Interest Group, working specifically with higher education IT/IS students and their professional development. Her current project is a live, Service Management case competition between Master Degree students at Fusion11 (itSMF USA Conference, September, 2011 in Washington, DC). Lastly, Dr. Van Hove is a co-author and the global Program Manager for the international rollout of priSM®, the credentialing scheme for Service Management professionals.